Prepaid Bookings
Prepaid bookings, if offered, are linked to a selected service, slot, and therapist availability.
Rescheduling
Rescheduling requests should be made as early as possible so the team can check alternate slots.
Late Arrivals
Late arrivals may reduce session duration if the next appointment cannot be moved.
Refund Requests
Refund or credit requests are reviewed by the booking team based on booking status, notice period, and service delivery circumstances.
